Thank you so much for choosing Halong Heritage Luxury Day Cruise to set up your trip to Halong Bay!
Please read the following terms and conditions before purchasing any of our tours. By purchasing a tour from us you are confirming that you have read and agreed to the terms and conditions herein. If you are purchasing a tour from us for a third party, you are accepting them on the third party’s behalf.
Our terms and conditions are subject to change at any time. Make sure you have read the terms and conditions of booking.
RATES
The price of our tours is quoted in USD (United States Dollars) and VND (Vietnamese Dong). Please check with us upon your booking as depending on the season, promotions and special offers may take place.
The last rate with special offer so far will be updated in reservation page here
DEPOSIT
We require a deposit of 50% of the total cost of booking to reserve your accommodation if you your travel date is coming more than 30 days. Others will be asked for 100% in advance
We accept payment by credit card, bank transfer, Onepay or using our booking system to made the deposit for the booking deposit.
BOOKING CONFIRMATION
We will contact you directly by phone or email within 48 hours to confirm your booking with us.
A booking confirmation letter will be sent via email once the full payment is made.
PAYMENT POLICY
We require the full payment for your accommodation in advanced. You can pay the full amount for your tour either online (payment methods will be the same as deposit way) or at our office by cash or card. We are not responsible for any bank transaction fees that may incur while making a payment to us.
PASSENGER INFORMATION
We require the following information all passengers at least 24h before check-in:
Any special dietary requirements or food allergies should be informed to us at least 3 day before your departure date.
CANCELLATION POLICY
Our cancellation policy is as follows.
REFUND POLICY
We do not offer refunds for any services included the tour price. There will be no refunds or exchanges for any services in the tour that are not utilized; this includes meals, transportation, tours, and any other services included in our tours.
LIABILITY
Halong Heritage Luxury Day Cruise takes no responsibility for any loss or damage to any property, personal injury, death or dismemberment, or delay due to natural disaster, political actions, weather or causes beyond our control. Travel insurance and medical precautions are highly encouraged. Your travel insurance should provide coverage for personal accident, hospitalization, medical expenses, emergency evacuation, and personal liability. We advise all customers to obtain travel insurance before the time of booking.
SAFETY POLICY
We take the safety of our passengers very seriously. We have put special measures in place to ensure the security and safety of our passengers. All of our staff members are given intensive training in emergency preparation. Passenger safety briefings are made at the beginning of all of our cruises so that everyone aboard will be aware of what to do in an emergency. We provide safety equipment as well as throughout the boat. Our staff and crew are committed to your safety while you are aboard the Halong Heritage Cruises. If you have any specific questions about our security and safety measures at Halong Heritage Cruises, please contact us directly.
Please read the following terms and conditions before purchasing any of our tours. By purchasing a tour from us you are confirming that you have read and agreed to the terms and conditions herein. If you are purchasing a tour from us for a third party, you are accepting them on the third party’s behalf.
Our terms and conditions are subject to change at any time. Make sure you have read the terms and conditions of booking.
RATES
The price of our tours is quoted in USD (United States Dollars) and VND (Vietnamese Dong). Please check with us upon your booking as depending on the season, promotions and special offers may take place.
The last rate with special offer so far will be updated in reservation page here
DEPOSIT
We require a deposit of 50% of the total cost of booking to reserve your accommodation if you your travel date is coming more than 30 days. Others will be asked for 100% in advance
We accept payment by credit card, bank transfer, Onepay or using our booking system to made the deposit for the booking deposit.
BOOKING CONFIRMATION
We will contact you directly by phone or email within 48 hours to confirm your booking with us.
A booking confirmation letter will be sent via email once the full payment is made.
PAYMENT POLICY
We require the full payment for your accommodation in advanced. You can pay the full amount for your tour either online (payment methods will be the same as deposit way) or at our office by cash or card. We are not responsible for any bank transaction fees that may incur while making a payment to us.
PASSENGER INFORMATION
We require the following information all passengers at least 24h before check-in:
- Full name
- Date of birth
- Gender
- Nationality
- Passport number
- Contact number
Any special dietary requirements or food allergies should be informed to us at least 3 day before your departure date.
CANCELLATION POLICY
Our cancellation policy is as follows.
GIT >10 passenger | FIT <10 passenger | |
More than 22 days | Free of charge | Free of charge |
From 16 to 21 days | Charge 30% | Free of charge |
From 8 to 15 days | Charge 50% | Charge 30% |
From 4 to 7 days | Charge 70% | Charge 50% |
From 1 to 3 days | Charge 100% | Charge 100% |
No show | Charge 100% | Charge 100% |
REFUND POLICY
We do not offer refunds for any services included the tour price. There will be no refunds or exchanges for any services in the tour that are not utilized; this includes meals, transportation, tours, and any other services included in our tours.
LIABILITY
Halong Heritage Luxury Day Cruise takes no responsibility for any loss or damage to any property, personal injury, death or dismemberment, or delay due to natural disaster, political actions, weather or causes beyond our control. Travel insurance and medical precautions are highly encouraged. Your travel insurance should provide coverage for personal accident, hospitalization, medical expenses, emergency evacuation, and personal liability. We advise all customers to obtain travel insurance before the time of booking.
SAFETY POLICY
We take the safety of our passengers very seriously. We have put special measures in place to ensure the security and safety of our passengers. All of our staff members are given intensive training in emergency preparation. Passenger safety briefings are made at the beginning of all of our cruises so that everyone aboard will be aware of what to do in an emergency. We provide safety equipment as well as throughout the boat. Our staff and crew are committed to your safety while you are aboard the Halong Heritage Cruises. If you have any specific questions about our security and safety measures at Halong Heritage Cruises, please contact us directly.